As part of a process improvement program, Bountiful Mazda in Utah had this Welcome Board made up. The board provides the Service Advisers a "Quick Glance" reminder of their daily schedule so if they get a phone call from a customer who wants to come in today, they can determine quickly when they will have an opening.
The Welcome Board also reminds those customers that arrive early for their appointment and find themselves waiting for an advisor, that there are scheduled customers ahead of them and gives them an estimate on how long it will be before it's their time with an advisor.
We see the same tool everyday... In restaurants, at the doctor's office, at the deli counter at the supermarket. All designed to set the expectation with the customer that they may have to wait...and if they did not make an appointment, maybe next time they should.
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