The service business is getting more and more competitive. To make a buck these days you have to go above and beyond. Browning Mazda in Cerritos CA takes every opportunity to earn the customers business by providing additional services not typically found at competing dealerships or the independent shop.
During the Full Circle Walk Around, Browning Mazda Service Advisers not only inspect the vehicle for the normal service items like brakes and tires but also look for door dings, scratches, stained carpets and more. By providing dent removal, details, and paint repair on site in a timely manner, the dealership increases revenue and builds value in the dealership experience. They also offer free car washes to all their customers as long as they own the car. They have several customers who stop by EVERY WEEK to get their car washed. Where do you think these customers are going to go when they need service?
Browning Mazda is also a Retail Revolution store with good coffee, donuts, Internet access, flat screen TVs and a children's playroom. With all these amenities, customers don't mind spending some extra time at the dealer getting all their automotive needs addressed.
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